Date   

Re: settings app crashes when I try and enter game mode settings

 

Sarah,

         At the moment, even if you were inclined to attempt a repair install, it would not be able to complete.  The bug that's blocking the "Keep files and apps" choice for a repair install has been fixed, and is available for manual download, but has not been pushed out via Windows Update yet.  I believe it's supposed to go out in very early December.  Information on the preview update that fixes the repair update bug can be found here: KB4586853 CU Windows 10 v2004 build 19041.661 and v20H2 19042.661

         I'll add information to the topic I created when this bug was first being reported once I know that the fix is going out by Windows Update.  By the time it is pushed out it may be part of an entirely different KB number cumulative update.
--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041
The purpose of education is not to validate ignorance but to overcome it. 
       ~ Lawrence Krauss


settings app crashes when I try and enter game mode settings

Sarah k Alawami
 

Running windows 2004 second half, or what ever it's called.

  1. Hit windows i to get to settings
  2. Search for "game"
  3. Tab to and select game mode settings
  4. Hit enter.

Settings app crashes. I tried running the dms and scan things and all come back well. I will not at this time repair windows as I have a lot to do on said machine. I did reboot to see if that would fix the problems and it does not. If others can reproduce I might submit this as feedback as well.

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Re: Adding an emoji

Holly
 

Brian:
 
Yes, she was doing it on my machine, but I don’t remember if I heard JAWS announcing anything while she was adding the emoji at her end.


Re: Adding an emoji

 

Holly,

          From what you'd said I thought the activity was carried out by that agent remoting in to your machine.  What I'm asking is did she do this on your machine and, if so, was JAWS running and doing it's usual announcing what was going on even with someone controlling everything by point and click?

          Essentially, if it works without JAWS running, then blame JAWS.  If it's working with JAWS running and someone else doing the point and click, it's probably not JAWS per se.

           What was or was not happening on her end is not what's relevant here, but what actually occurred, and under what conditions, on your end of the session.
--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041
The purpose of education is not to validate ignorance but to overcome it. 
       ~ Lawrence Krauss


Re: Adding an emoji

Holly
 

Brian:
 
I assume the agent was using a mouse.  I am not sure JAWS was running on her machine.  I didn’t hear JAWS in the background on her end.


Re: Adding an emoji

 

Holly,

         By the way, since running SFC and DISM cannot damage anything, only find that nothing's wrong if nothing's wrong, it won't hurt to do that part for good measure.

--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041
The purpose of education is not to validate ignorance but to overcome it. 
       ~ Lawrence Krauss


Re: Adding an emoji

 

On Sun, Nov 22, 2020 at 01:12 PM, Holly wrote:
Would this give you any more clues?

 That depends.  Was this person doing this on your machine with JAWS being used to do the whole process, or was the screen reader off?

There is no reason that getting in by remote should make something that doesn't work suddenly work.  But, if something that is normally a part of the equation was removed from it when that other party was at work, that's the first thing I'd suspect was introducing the error.

If JAWS was off, then I'd take this up with Freedom Scientific Technical Support.

By the way, have you tried this using Narrator or NVDA rather than JAWS, just as a diagnostic step?
--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041
The purpose of education is not to validate ignorance but to overcome it. 
       ~ Lawrence Krauss


Re: Adding an emoji

Holly
 

Brian:
 
I had an AIRA agent tandem my computer this morning.  When I tried to add the emoji, it just showed that strange little symbol, not the emoji graphic, but when the agent added an emoji to the same doc, from her end,it entered into the doc as it should.
 
Would this give you any more clues?


Re: Adding an emoji

 

I actually suspect this is a small corruption in Windows 10.  Try following these instructions (both sets download as MS-Word documents), then see if the issue is resolved:

1. Using SFC (System File Checker) and DISM (Deployment Imaging Servicing and Management) to Repair Windows 8 & 10

and if that doesn't do it:

2. Doing a Windows 10 Repair Install or Feature Update Using the Windows 10 ISO file

No one has mentioned this occurring before here, or on the JAWS group, which is what makes me think it's something about your machine.  My guess is that an SFC & DISM run will probably resolve the issue.
--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041
The purpose of education is not to validate ignorance but to overcome it. 
       ~ Lawrence Krauss


Adding an emoji

Holly
 

Has anyone had a problem adding an emoji using Windows 10, and the latest
JAWS?

When I try to add the emoji to a document, or an email, After I enter on the
emoji I want and then go back to the document or email, JAWS will announce
the title of the emoji, but the image is not there. The only thing that shows up is a small square with a question mark in the middle.



Any ideas?


Re: A Question About Updates

Hamit Campos
 

Hi Lin. Glad you got it. Yeah I really know not what up with Dell. That was with an Enspiron 3847 desktop. There’s other strange things going on with the new XPS 8940. Meh maybe I should have had my nephew Jonathan build me a PC instead. Then I could’ve perhaps tried to get a mother board from MSI that may have similar audio to the glorious audio of their Trident gaming desktop. Man the stereo to that PC is glorious. I love it.

 

From: win10@win10.groups.io <win10@win10.groups.io> On Behalf Of Lynne Moore
Sent: Saturday, November 21, 2020 10:13 PM
To: win10@win10.groups.io
Subject: Re: [win10] A Question About Updates

 

Hi Hamit,

Thanks for the advice.  I didn’t know Dell was having trouble.  I finally got the update to work, but not without a great deal of work.  I really appreciate your help.

Lynne Moore

 

From: Hamit Campos
Sent: Friday, November 20, 2020 10:54 AM
To: win10@win10.groups.io
Subject: Re: [win10] A Question About Updaes

 

Dam another Dell problem. I say that like this because this would happen on my Dell Enspiron 3847 tower as well. Na you're good. Yes for today's standards 4 GB ram is lowish but it's some file got messed up. I thought I saw a youtube video or maybe on another list someone said how to correct this. Darn sorry I can't remember how to fix it. But look it up on youtube I sware I saw a video on how to fix it. Still though. Seriously what up with Dell?

 

-----Original Message-----

From: win10@win10.groups.io <win10@win10.groups.io> On Behalf Of Lynne Moore

Sent: Friday, November 20, 2020 12:22 AM

To: win10@win10.groups.io

Subject: [win10] A Question About Updaes

 

Hello everyone.  I hope everyone is doing well and staying healthy.

I'm hoping some of you could help me out a bit.  I am the not so proud owner of a Dell Inspiron 15 3565 laptop with 4 GB of memory, running jaws 2020, Windows version 1903, OS build 18362.  I do know that this version is soon to be unsupported as of December.  Anyway, a couple of weeks ago I was presented with a feature update to Windows 10, version 20H2.  When I installed it, my computer would not boot all the way into Windows and I eventually had to restart.  Once it finally did restart, it of course told me that my update had failed and it would try again later.  I have attempted the update 3 times with the same results.  I'm trying to stop this feature update from continuing to try to reinstall.  I have googled this and I was told to delete everything in my software distribution folder and that didn't work.

Could anyone give me advice as to how to stop this update from running or how to make it run correctly?  Thank you for any help.  I very much appreciate it.

Lynne Moore

 

 

 

 

 

 

 

 

 

 

 


Re: A Question About Updates

Lynne Moore
 

Hi Hamit,

Thanks for the advice.  I didn’t know Dell was having trouble.  I finally got the update to work, but not without a great deal of work.  I really appreciate your help.

Lynne Moore

 

From: Hamit Campos
Sent: Friday, November 20, 2020 10:54 AM
To: win10@win10.groups.io
Subject: Re: [win10] A Question About Updaes

 

Dam another Dell problem. I say that like this because this would happen on my Dell Enspiron 3847 tower as well. Na you're good. Yes for today's standards 4 GB ram is lowish but it's some file got messed up. I thought I saw a youtube video or maybe on another list someone said how to correct this. Darn sorry I can't remember how to fix it. But look it up on youtube I sware I saw a video on how to fix it. Still though. Seriously what up with Dell?

 

-----Original Message-----

From: win10@win10.groups.io <win10@win10.groups.io> On Behalf Of Lynne Moore

Sent: Friday, November 20, 2020 12:22 AM

To: win10@win10.groups.io

Subject: [win10] A Question About Updaes

 

Hello everyone.  I hope everyone is doing well and staying healthy.

I'm hoping some of you could help me out a bit.  I am the not so proud owner of a Dell Inspiron 15 3565 laptop with 4 GB of memory, running jaws 2020, Windows version 1903, OS build 18362.  I do know that this version is soon to be unsupported as of December.  Anyway, a couple of weeks ago I was presented with a feature update to Windows 10, version 20H2.  When I installed it, my computer would not boot all the way into Windows and I eventually had to restart.  Once it finally did restart, it of course told me that my update had failed and it would try again later.  I have attempted the update 3 times with the same results.  I'm trying to stop this feature update from continuing to try to reinstall.  I have googled this and I was told to delete everything in my software distribution folder and that didn't work.

Could anyone give me advice as to how to stop this update from running or how to make it run correctly?  Thank you for any help.  I very much appreciate it.

Lynne Moore

 

 

 

 

 

 

 

 

 

 

 


Re: Windows Audio Device Graph Isolation

enes sarıbaş
 

The reason they ask you to do this is that this process baloons ram when audio effects run  for some reason. I have experienced it to have a memory leak.

On 11/18/2020 11:05 PM, William Wong wrote:
Hi,

In reporting the ram usage issue of my new computer, dell technical asked me to try disable Windows Audio Device Graph Isolation in task manager.


I am not sure if disabling this will affect screen reader like nvda?


Thanks,

William





Re: Windows Audio Device Graph Isolation

 

On Sat, Nov 21, 2020 at 06:56 AM, luke scholey wrote:
Usually when you reinstall it will just put the original drivers back on.
-
No, not really.   If you restore from the factory restore partition, and I know that Dell has this utility, you get back to "out of the box" state.  And, for myself, I would not call that a completely clean reinstall, but a factory restore.  They're two different things entirely.

If you do a completely clean reinstall of Windows 10 using the Microsoft-supplied installation media, you get the drivers that they have in what I call The Great Microsoft Driver Library in the Cloud, if you did that reinstall with internet connectivity active, or whatever standard drivers Microsoft includes only on the install media if you do it without internet connectivity.

These days, exactly how one handles "going backward" or "going forward" with a full reinstall of Windows 10 will be critically important in determining the device driver set that ends up being used.
--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041
The purpose of education is not to validate ignorance but to overcome it. 
       ~ Lawrence Krauss


Re: Windows Audio Device Graph Isolation

Hamit Campos
 

Ah then if those aren't paired yet pare them and you can use them in place of the Dell audio. As to Luke's point. I don't know maybe he's right now but when I refreshed my 3847 tower I then had to re-install the audio drivers. Good thing I had saved them because that tower's page is now gone.

-----Original Message-----
From: win10@win10.groups.io <win10@win10.groups.io> On Behalf Of William Wong
Sent: Saturday, November 21, 2020 3:26 AM
To: win10@win10.groups.io
Subject: Re: [win10] Windows Audio Device Graph Isolation

bluetooth things?

I do have some wirelessbluetooth speaker.Hamit Campos 於 21/11/2020 9:56
寫道:

Do you have at least something like 1 of the Olympus DM recorders? Or any USB or Blu-Tooth thing you may have hooked to the PC? Cause you can use that in the place of the mother board for the mean time.

-----Original Message-----
From: win10@win10.groups.io <win10@win10.groups.io> On Behalf Of
William Wong
Sent: Friday, November 20, 2020 6:38 PM
To: win10@win10.groups.io
Subject: Re: [win10] Windows Audio Device Graph Isolation

No, all the things are done on myself, then I probably need someone to help me look at the monitor.

JM Casey 於 21/11/2020 4:36 寫道:
It can certainly be turned back on. it might be worth doing this just to see if it will indeed affect the ram issue you are having. Can they remot into your computer?
I guess you don't use a braille display, so being without speech would be a problem.


-----Original Message-----
From: win10@win10.groups.io <win10@win10.groups.io> On Behalf Of
William Wong
Sent: November 20, 2020 07:09 AM
To: win10@win10.groups.io
Subject: Re: [win10] Windows Audio Device Graph Isolation

Dell technical support insisted that I have to try disabling this, so how should I deal with it?

After disabling this, can this return to normal?



luke scholey via groups.io 於 19/11/2020 15:38 寫道:
Hi William

Disabling this will unfortunately cause audio to stop on your system.

Can I ask which model Dell laptop you’re using?

The likely fix is to switch from the default Dell audio driver which I think is the Realtech Audio Driver, to the standard Microsoft driver, called HD Audio, by updating the driver.

You can do this from Control Panel > hardware and sound > Device manager > sound, video and game controllers (in the tree view).

Instead of searching for updates on the internet automatically, choose the manual option and select the button that will allow the user to choose a driver from a compatible list of drivers in the same category. Usually there will only be two drivers in this list, the current driver and the default MS driver HD Audio. This is the one you want. Just a note that your laptop will need to restart before using the new driver.

Hope that helps, let me know if you have any trouble.

Kind regards
Luke

On 19 Nov 2020, at 05:06, William Wong <sine.kazurin@gmail.com> wrote:

Hi,

In reporting the ram usage issue of my new computer, dell technical asked me to try disable Windows Audio Device Graph Isolation in task manager.


I am not sure if disabling this will affect screen reader like nvda?


Thanks,

William





















Re: Windows backup and restore

 

It references Windows 7 because the utility was carried forward from Windows 7 and is not being maintained.  In fact it's been deprecated, and Microsoft recommends that a third-party backup & recovery tool be used.  Once a function is deprecated you have no idea when it might suddenly be removed, which is no position you want to be in when it comes to backup and restore functionality. Microsoft Announcement of Deprecated Features, including SIB [Backup and Restore (Windows 7), V1709]

I can't even count the number of topics in the archive that are less than a year old, let alone those from the last 2 or 3 years, that cover backup and restore options extensively.
--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041
The purpose of education is not to validate ignorance but to overcome it. 
       ~ Lawrence Krauss


locked Re: upgrade.

 

Billy,

          Please don't start a topic that you already started before, only 10 days ago, and where every option has been discussed to the point of exhaustion:  In-Place Upgrade from Windows 7, 8, or 8.1 - Still Possible in November 2020

           There is nothing that anyone could add to the information that was provided in that topic.  Review it if necessary.  This topic is now locked.

--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041
The purpose of education is not to validate ignorance but to overcome it. 
       ~ Lawrence Krauss


Re: Windows backup and restore

gbmagoo@...
 

it is because the backup works from windows 7 through the present.

It works great my latest windows gets backed up to aa external hard drive every eary sundqay morning.

-----Original Message-----
From: win10@win10.groups.io <win10@win10.groups.io> On Behalf Of Don H
Sent: Saturday, November 21, 2020 05:22
To: win10@win10.groups.io
Subject: [win10] Windows backup and restore

Running Win 10 20h2. In the control panel there is a entry for Backup and Restore Windows 7. My question is why does this reference Windows 7? Is this the latest backup and restore function for Win 10?
Is there a better backup program?


Windows backup and restore

Don H
 

Running Win 10 20h2. In the control panel there is a entry for Backup and Restore Windows 7. My question is why does this reference Windows 7? Is this the latest backup and restore function for Win 10?
Is there a better backup program?


locked Re: upgrade.

 

yes.
or what you could do is use jaws tandem or some remote software to
connect and help in upgrading.
once you run the media creation tool and start the upgrade she must
just click on reboot and after rebooting cortana will come up talking
so may be you could help over the phone in finishing the setup.

On 11/21/20, Billy Inglis <billyinglis49@gmail.com> wrote:
hi guys, I have an elderly blind friend who is running windows7 and jaws
screen reader, but she wishes to upgrade to win10.
Remembering she is elderly and blind and not a techy person.
Would it be possible for her to get an upgrade to windows10 from
Microsoft?, and if so would she be able to run the upgrade herself?.

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