Madison can answer that one, but I think it’s a laptop’s internal keyboard. It could be a driver/software thing as Joseph has suggested but it actually sounds a little bit like a short, to me. They can cause weird things like this to happen, where pressing a key seems to engage other keys instead.

What keyboard model is she using?

Respectfully,

Madison has been having this problem for months.

Interesting behavior from your keyboard. How many times have you restarted your computer?

I can remember fixing a keyboard challenge like this one by quickly and repeatedly pressing my keyboard’s two alt keys. Press the left alt for one and the right alt for two and the left alt for three. Continue this process until you get to twenty and then check the behavior of your insert key. . This process fixed this challenge for me. A restart of the computer should fix your challenge as well. Repeatedly press the alt keys if your insert key continues to behave strangely after the restart.

Hope this helps.

Respectfully,     

Oh yes. You have a long history of weird keyboard issue threads.

Did you ever try plugging in an external keyboard to your laptop?

My insert key, whenever I press it Jaws says alt windows q not insert.

Which keys? If the keys perform a Windows command, they will work no matter which screen reader you are using. If the keys perform specific screen reader commands then they will require the particular screen reader for them to work. The same is true of keyboard commands specific to programs.

For example, the command Windows M is a Windows command. It works in JAWS, NVDA and Narrator and minimizes all open windows and brings the focus to the desktop. Because this is a Windows command, no screen reader is required. A sighted Windows user can use this key combination. Which commands are you asking about?  

I want to see if these keys work properly using a different screen reader.

Hey madison.

Press some keys?

If I understand correctly – have you tried the JAWS key pass through command to do this?

Jaws key + 3.

Okay, all I want to do is press a couple of keys that don’t seem to work with Jaws, can I do this with Narrator?

On Sun, Feb 21, 2021 at 12:12 PM, Kevin wrote:

the current build of windows 10 you start narrator  with keys Ctrl+windows key+enter

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And you can turn it off, if it is on, with that same set of keystrokes, too.

If you've not invoked Narrator before the first time you do you will be presented with a "tour of narrator" dialog, called Narrator Home, which you can simply dismiss, or check the checkbox to never show it again, and then dismiss it.

Other bits about Narrator can be found in Settings, Ease of Access, Narrator Pane.  It's worth taking a look there as you can configure certain things, such as turning off Narrator Home among other things, about its behavior.
 
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Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042

Journalism 101:  If someone says it’s raining and another person says it’s dry, it’s not your job to quote them both. It’s your job to look out the f**king window and find out which is true.

      ~ Jonathan Foster (attributed)