From: win10@win10.groups.io <win10@win10.groups.io> On Behalf Of Hicks Steven (CORNWALL IT SERVICES) via groups.io
Sent: Tuesday, January 12, 2021 10:59 PM
To: win10@win10.groups.io
Subject: Re: [win10] Why does my shutdown menu always have an option to "update and restart?"

 

It does sound like there is some sort of update pending or has failed, there may be a retry button there on one of the updates.

 

 

 

 

Hi, Richard. What happens if you go to Windows Settings (Windows key plus I, and go to Check for Updates? Do you get the chance to update your Windows OS? Does it actually update?

 

 

 

I have tried both “restart” and “update and restart” many times to no avail.  I have not tried a different screen reader since the problem seems a Windows not a screen reader thing.

 

 

Hi,

Does restarting your computer help? What about switching between screen readers?

Cheers,

Joseph

 

 

Brian,

 

I recently tried updating from 1909 to build 20h2 but had the same problem that I did last summer when trying to update to 2004 – couldn’t access start menu or Action Center, and likely other issues I had not yet found. I’m kind of leery about trying again to update to 20h2 but won’t know if I have this same experience unless I do the update but wonder if there is anything after the update that could fix this problem once and for all? the update itself that I recently tried went smoothly, no problems detected, but something in that update has caused the above problem. Is there anything I can do with the update process to keep the start menu & Action Centers functioning?

 

Thanks,

 

BP

 

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