Re: A Question About Updates


This might be an issue where Microsoft Accessibility could be of great help.

-----Original Message-----
From: <> On Behalf Of Lynne Moore
Sent: Thursday, November 19, 2020 9:22 PM
Subject: [win10] A Question About Updaes

Hello everyone. I hope everyone is doing well and staying healthy.
I'm hoping some of you could help me out a bit. I am the not so proud owner of a Dell Inspiron 15 3565 laptop with 4 GB of memory, running jaws 2020, Windows version 1903, OS build 18362. I do know that this version is soon to be unsupported as of December. Anyway, a couple of weeks ago I was presented with a feature update to Windows 10, version 20H2. When I installed it, my computer would not boot all the way into Windows and I eventually had to restart. Once it finally did restart, it of course told me that my update had failed and it would try again later. I have attempted the update 3 times with the same results. I'm trying to stop this feature update from continuing to try to reinstall. I have googled this and I was told to delete everything in my software distribution folder and that didn't work.
Could anyone give me advice as to how to stop this update from running or how to make it run correctly? Thank you for any help. I very much appreciate it.
Lynne Moore

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