Re: File History No Longer Sees My Toshiba External USB Drive


David Goldfield
 

I have fixed the issue where File History was not seeing my external USB hard drive. I did this in a roundabout sort of way without really figuring out the source of the actual problem.

One of the things that I noticed was that the external drive was seen by File History with the other two user accounts on my computer. There was another thing that I noticed which I think was significant in that, with the user accounts which worked properly, the computer played the .wav files one would expect to hear when disconnecting and reconnecting the USB drive. With the account where FH didn't see the drive the .wav files were not heard when disconnecting and reconnecting the drive.

Since I have all of my critical documents properly backed up I decided that the quickest way to get this to work would be to just create another user account and use that one as my day to day account. I did this and FH sees my drive. In fact, doing this also increased performance in other areas, such as slightly improved responsiveness with NVDA and Word 365. I must have had a slightly corrupted profile and using a newly created profile and getting rid of the problematic one was honestly the best thing I probably could have done rather than engaging in even more research which might or might not have led to a solution.



David Goldfield,
Blindness Assistive Technology Specialist
www.DavidGoldfield.org
On 9/6/2020 4:03 PM, David Goldfield wrote:

Just for kicks I temporarily disabled Controlled Folder Access in Defender to see if that might make a difference. It did not.

David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019

WWW.DavidGoldfield.org
On 9/6/2020 3:57 PM, David Goldfield wrote:

>>when you open File History, and activate the Select Drive link, when that drive is connected to the computer
and visible in File Explorer it is not showing up in the list of available drives?

--

You are absolutely correct. I see system reserved d: and a local drive f:, which are both internal drives.

I can continue accessing the Toshiba drive, now drive t:, from Windows Explorer as well as by entering t: into the run dialog box.

As you say it is very mysterious.

Microsoft Defender is my only security software installed and running.

The external drive, btw, has more than enough space. Windows Explorer reports 1.24 TB free out of 1.36 TB.


David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019

WWW.DavidGoldfield.org
On 9/6/2020 3:51 PM, Brian Vogel wrote:
David,

           I just want to be absolutely clear, when you open File History, and activate the Select Drive link, when that drive is connected to the computer and visible in File Explorer it is not showing up in the list of available drives?

Mickey,

You're quite welcome.

--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041

A man's worst difficulties begin when he is able to do as he likes.

       ~ Thomas H. Huxley (1876)

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